Terms & Conditions

THE AGREEMENT: The use of this website and services on this website provided by Lens Mall (hereinafter referred to as “owner”) are subject to the following Terms and Conditions (hereinafter the “Terms of Service”), all parts and sub-parts of which are specifically incorporated by reference here together with the Privacy Policy. Following are the Terms of Service governing your use of https://mylens.in (“website/Site”), all pages on the website and any services provided by or on this website (“services”).

 

By accessing either directly or through a hyperlink, the website, and/or purchasing something from us, you engage in our “service” and agree to be bound by the Terms of Service including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation buyers, customers, merchants, browsers, and/or contributors of content. You acknowledge and agree that the website may use personal information in the manner described in our Privacy Policy which sets forth how information collected about you is collected used and stored.

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1)   DEFINITIONS

The parties referred to in these Terms of Service shall be defined as follows: 

a)   Owner, Us, We: The Owner, as the creator, operator, and publisher of the website, makes the website and certain Services on it, available to users. Lens Mall, Owner, Us, We, Our, Ours and other first person pronouns will refer to the owner, as well as all employees and affiliates of the owner.

b)  You, the User, The Client: You, as the user of the Website, will be referred to throughout these Terms of Service with second-person pronouns such as You, Your, Yours, or as User or Client. For the purpose of these Terms of Service, the term “User” or “You” Shall mean any natural or legal person who is accessing the Website, The term “Your” shall be construed accordingly.

c)   Parties: Collectively, The parties to these Terms of Service (the Owner and You) will referred to as Parties.

 

2)  ASSENT & ACCEPTANCE

By using the Website, You warrant that You have read and reviewed these terms of Service and that You agree to be bound by it. If You do not agree to be bound by these Terms of Service, please leave the Website immediately. The Owner only agrees to provide use of this Website and Services to You if You assent to these Terms of Service. Further based on the Services Obtained by a User, additional Terms and Conditions in respect of the Specific Services may apply, which shall be deemed an agreement between the user and the Owner.

 

3)  ABOUT THE WEBSITE

The Website is an online store which carries out sales of the following: Contact Lens, Lens Care Solution, sunglass, Spectacle Frame, Prescription Glass and Accessories. We reserve the right to refuse to sell the products or refuse service on the website at our sole discretion to anyone for any reason at any time. The Website does not screen or censor the user who register on and access the website. You assume all risks associated with dealing with other users with whom you come in contract through the Website. You agree to use the Website only for lawful purposes without infringing the rights of or restricting the use of this Website by any third party.

 

4)  LICENCE TO USE WEBSITE

The owner may provide You with certain information as a result of Yours use of the Website or Services. Such information may include but is not limited to, documentation, data, or information developed by the Owner, and Other material which may assist in Your use of the Website or Services (“Owner Materials”). Subject to These Terms of Service, the Owner grants You a non-exclusive, limited, non-transferable and revocable license to use the Owner Materials solely in connection with Your use of the Website and Services. The Owners Material may not be used for any other purpose and this license terminates upon your cessation of use of the Website or Services or at the termination of the these term of Service. 

 

Any unauthorised use by you shall terminate the permission or license granted to you by the website and you agree that you shall not bypass any measures used by the Owner to prevent or restrict access to the Website.

 

5)  USER OBLIGATIONS

As a user of the Website, You may be asked to register with Us. When You do so, You will choose a user identifier, which may be Your email address or another term, as well as a password. You may also provide personal information, including but not limited to, Your name. You must not share identifying information with any third party and if You discover that Your identifying information has been compromised, You agree to notify Us immediately in email. You are responsible for maintaining the safety and security of Your identifying information as well as keeping Us apprised of any changes of Your identifying information. The billing information provided by us, including credit card, billing address and other payment information, is subject to the same confidentially and accuracy requirement as the rest of Your identifying information. Providing false or inaccurate information or using the Website to further fraud or unlawful activity is ground of immediate termination of these Terms of Service. The Owner reserve the right to refuse service, terminate account or remove or edit content in its sole. discretion. 

 

6)  PAYMENT & FEE

Should You register for any of the paid services on this Website or purchase any product or service on this Website, You agree to pay Us the specific monetary amounts required for the product or Services. The final amount required for payment will be shown to You immediately prior to purchase. We reserve the right to refuse service or refuse to sell the products on the Website at our sole discretion to anyone for any reason at any time.

 

7)   ACCEPTABLE USE

You agree not to use the Website or Services for any unlawful purpose or any purpose prohibited under this clause. You agree not to use the Website or Services in any way that could damage the Website or Services or general business of the Owner.

 

8)  COMMUNICATION

You understand that each time uses the Website in any manner, you agree to these Terms. By agreeing to these Terms, you acknowledge that you are interested in availing and purchasing the Services that you have selected and consent to receive communications via phone or electronic records from the Website including e-mail messages telling you about products and Services offered by the Website (or its affiliates and partners) and understanding your requirement sent to You by the Website shall not be construed as spam or bulk under any law prevailing in any country where such communication is received. 

 

9)  PRIVACY INFORMATION

Through Your Use of the Website and Services, You may provide Us with certain information. By using the Website or Services , You authorise the Owner to use Your information in India and any other country where We may operate.

a)   Information We may collect or receive: When You register for an account, You provide Us with a valid email address and may provide Us with additional information, such as Your name or billing information. Depending on how You use Our Website or Services, WE may also receive information from external applications You use to access Our Website, or We receive information through various web technologies such as cookies, log files, clear gifs, web beacons or others. 

b)  How We Use Information: We use the information gathered from You to ensure Your continued good experience on Our Website, including through email communication. We may also track certain of the passive information received to improve Our marketing and analytics, and for this, We may work with third-party providers.

c)   How You can protect Your information: If You would like to disable Our access to any passive information We receive from the use of various technologies. You may choose to disable cookies in Your web browser. Please be aware that the Owner will still receive information about You that You have provided, such as Your email address. If You choose to terminate Your account, the Owner may store some information about you for future reference.

 

10)  SALE OF GOODS/SERVICES

The Owner may sell goods or services or allow third parties to sell goods or services on the Website. The Owner undertakes to be as accurate as possible with all information regarding the goods and services, including product description and images. However, the Owner does not guarantee the accuracy or reliability of any product information and You acknowledge and agree that You purchase such products at Your own risk.

 

11) SHIPPING/DELIVERY/RETURN POLICY

You agree to ensure payment for any items You may purchase from Us and You acknowledge and affirm that prices are subject to change. When purchasing a physical good, You agree to provide Us with valid email and shipping address, as well as valid billing information. We reserve the right to reject or cancel an order for any reason, including errors or omissions in the information You provide to Us. If We do so after payment has been processed, We will issue a refund to You in the amount of the purchase price. We also may request additional information from You prior to confirming a sale and We reserve the right to place any additional restrictions on the sale of any of Our Products. You agree to ensure payment for any items You may purchase from Us and You acknowledge and affirm that prices are subject to change. For the sale of physical products, We may preauthorise Your credit or debit card at the time Your place the order or We may simply charge Your card upon shipment. You agree to monitor Your method of payment . Shipment cost and dates are subject to change from the costs and dates You are quoted due to unforeseen circumstances. For any questions, concerns or disputes, You agree to contact Us in a timely manner at the following care@mylens.in.

 

If You are unhappy with anything You have purchased on Our Website, You may do the following: 

Customer can contact Us using email provided on the website. Once the return is confirmed by Us. We will communicate the further proceedings to return the product. We will make reimbursements for returns without undue delay, and not later than:

a)   7 days after the day we received back from You any goods supplied; or

b)  (if earlier) 7 days after the day You provide evidence that You have returned the goods.

We will make the reimbursement using the same means of payment as You used for the initial transaction unless you have expressly agreed otherwise: in any event you will not incur any fee as a result of the reimbursement.

 

12) SPAM POLICY

You are strictly prohibited from using the Website or any of the Owner’s Services for illegal spam activities, including gathering email addresses and personal information from others or sending any mass commercial emails.

 

13) MODIFICATION & VARIATION

The Owner may, from time to time and at any time without notice to You, modify these Terms of Services. You agree that the Owner has the right to modify these Terms of Service or revise anything contained herein. You further agree that all modifications to these Terms of Service are in full force and effect immediately upon posting on the Website and that modifications or variations will replace any prior version of Terms of Service unless prior versions are specifically referred to or incorporated into the latest modification or variation of terms of Service.

 

14)  ENTIRE AGREEMENT 

This agreement constitutes the entire understanding between the Parties with respect to any and all use of this Website. This agreement supersedes and replaces all prior or contemporaneous agreement or understandings, written or oral, regarding the use of this Website.

 

15)  SERVICE INTERRUPTIONS

The Owner may need to interrupt Your access to the Website to perform maintenance or emergency services on a scheduled or unscheduled basis. You agree that Your access to the Website may be affected by unanticipated or unscheduled downtime., for any reason, but that the Owner shall have no liability for any damage or loss caused as a result of such downtime.

 

16)   TERM, TERMINATION & SUSPENSION

The Owner may terminate these Terms of Service with You at any time for any reason, with or without cause. The Owner specifically reserves the right to terminate these Terns of Service if You violate any of the terms outlined herein, including, but not limited to violating the intellectual property rights of the Owner or a third party, failing to comply with applicable laws or other legal obligations, and/or publishing or distributing illegal material. If You have registered for an account with Us, You may also terminate these Terms of Service at any time by contacting Us and requesting termination.